Auction Administration and Customer Service Leadership
The Customer Service Manager plays a pivotal role in overseeing the day-to-day administration of auctions, while also leading a team to ensure seamless sale day operations.
Primary Responsibilities:
* Manage auction administrative processes, ensuring timely and efficient execution.
* Lead and develop a high-performing team to support sale day activities.
* Serve as the primary point of contact for customers, providing exceptional assistance and information before, during, and after auctions.
Key Objectives:
1. Act as a vital link between all levels of the organization, facilitating open communication and ensuring alignment with auction administrative objectives.
2. Maintain a customer-centric approach, fostering strong relationships and delivering outstanding service experiences.
3. Evaluate and improve auction processes, identifying areas for enhancement and implementing changes to drive continuous improvement.