**Retail Customer Service Officer**
At Australia Post, we're seeking a skilled Retail Customer Service Officer to join our team in Armidale, Australia. This is an exciting opportunity for you to make a difference in the lives of millions of Australians.
**About the Opportunity**
As a Retail Customer Service Officer, you'll play a vital role in delivering exceptional customer experiences in our post offices. You'll be part of a diverse and inclusive team that values trust, empowerment, and safety. Our customers rely on us to keep them connected, and we're looking for someone who can provide top-notch service with a smile.
**Key Responsibilities**
You'll be responsible for:
* Performing customer sales and service transactions accurately and efficiently.
* Managing high-value transactions, including cash, cheques, credit cards, and EFTPOS.
* Conducting and processing identity services transactions, including Australian Passport Interviews.
* Promoting products and services through up-selling and cross-selling.
* Assisting customers with mail lodgements and associated costs.
* Building rewarding relationships with customers by understanding their needs.
**What We Offer**
We invest in your growth and development, offering:
* 12 weeks of paid training to help you succeed in the role.
* Ongoing training and career development opportunities.
* A competitive salary of $33.66 (increasing to $35.98 after 3 months) + 12% Superannuation.
**Requirements**
To be successful in this role, you'll need:
* Experience in customer service and/or cash handling.
* Physical fitness to lift up to 16kgs of mail regularly and stand for your shift.
**Join Our Team**
At Australia Post, we believe everyone deserves to feel valued and respected. We encourage applications from people of all ages, genders, and backgrounds. If you're passionate about delivering exceptional customer experiences and have what it takes to thrive in a fast-paced environment, we'd love to hear from you.