BETTER BEGINS HERE Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role Crown Towers is seeking an experienced hotelier to join the Crown Perth team as Chief Concierge. As the Chief Concierge at Crown Towers you will manage the daily operations of the Concierge department, ensuring maximum guest satisfaction. Reporting to the Front Office Manager, you will motivate and lead the Concierge department to achieve the goals set by Hotel Management. Your responsibility will be to ensure staff adhere to current policies and procedures in the pursuit of service excellence and work with internal and external stakeholders to develop opportunities to provide continuous elevated experiences for our guests. About you You’ll bring the following: Supervisory or management experience within a Concierge, Front Office team or luxury service provider Demonstrated experience in providing superior service standards and requirements Experience using Hotel Property Management Systems Strong computer skills – particularly Microsoft Office Suite Strong time management, attention to detail and multitasking skills A passion for Perth and Western Australia, a strong knowledge of local attractions, restaurants and bars Experience using OPERA (Hotel Property Management System)