Job Description
We are seeking a skilled Recovery Team Member to join our fast-growing team at Bizcap, Australia's most open-minded lender.
Bizcap is the leading provider of fast and convenient business loans in Australia and New Zealand. With our simple online application process and unique approach to credit assessment, we cut out the mounds of paperwork and long wait times commonly associated with loans, ensuring businesses get access to cash in as little as 3 hours.
About Us
Since our inception in 2019, we have helped over 21,000 happy customers get the finances they need to take their businesses to the next level, funding more than $850 million in loans. We are one of the foremost FinTechs in our field, offering award-winning products and customer service.
Our Culture
We know people are our most valuable asset and we're actively looking for great individuals to join our team, make an impact and love what they do. Working at Bizcap means you'll be part of a fast-paced work environment, where staff members are rewarded with trust and autonomy to perform their roles.
Responsibilities
* Respond to customer enquiries or complex customer needs through various communication channels.
* Apply knowledge and judgment to effectively resolve complex enquiries.
* Engage with internal and external stakeholders to take ownership of customer issues and communicate resolutions effectively.
* Set clear payment terms with customers and ensure they understand consequences of late payments.
* Inbound and Outbound Credit calls to recover delinquent accounts.
* Support other credit activities as required.
About You
We are looking for a driven and eager individual who:
* Has customer service experience (any industry)
* Is an out-of-the-box thinker
* Is a team player
* Has excellent written and verbal communication skills
* Does not require financial experience; applicants from all backgrounds and entry-level candidates encouraged to apply
Award Wins
We are proud to have won numerous awards, including:
* 2024 Certified as a 'Great Place to Work'
* 2023 Finalist – Fintech Australia: Best Workplace Diversity
* 2023 Female Fintech Leader of the Year
* 2022 Winner - WeMoney Awards: Best for Small Business Loans
* 2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans
* 2022 Finalist - WeMoney Awards: Best Innovation in Business Lending
* 2021 Finalist - Fintech Australia: Employee Culture and Diversity
* 2020 Finalist - Fintech Australia: Emerging Fintech Organisation of the Year
* 2020 Finalist - Fintech Australia: Excellence in Business Lending
* 2020 Finalist - My Business: Fintech Business of the Year