Supporting with Customer Engagement in Microsoft Dynamics 365, this role will be crucial in aligning the business roadmap to the future state. Partnering with senior stakeholders in the business, you will identify, align, and implement solutions built from roadmap or strategic objectives. This is a permanent, full-time opportunity and can be based at a Blackwoods site in any Australian capital city. Some of the tasks: Design and define strategic roadmap as it relates to customer engagement Partner with the Dynamics 365 user base to create unified solutions to objectives Ensure technical solutions are aligned to business strategy and roadmap As SME, provide recommendations on suitable frameworks to support architecture Identify risks and develop mitigation strategies to minimise impact to projects Provide technical guidance and mentorship to team members in the ERP Team Some of the skills: Minimum 5 years' experience in Microsoft Dynamics 365 CE modules Minimum 5 years' experience in a team leadership role Previous experience in a Business Analyst role Ability to engage stakeholder groups and bring people on the change journey Exposure to process, procedure or framework improvement Experience with framework document writing What's in it for you: Have an impact on the future state of the business See the results of your work come to life Opportunities to develop and grow your career Incentives and corporate discounts Onsite parking available Next Steps If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr