Guest Experience ManagerDo people look to you for leadership? Are you known for inspiring those around you to perform at their best, in turn inspiring everyone around them? Do you see yourself as a creative problem solver and enjoy transforming someone’s day for the positive? If so, we’d like to invite you to apply for a Guest Experience Manager role with Burke Williams.At Burke Williams, we believe that leaders exist at every level of the organization, and as a Guest Experience Manager, your job is to inspire and cultivate that leadership at all levels. As second-in-command to the General Manager, the way you inspire and lead your team is not only important for the success of the team, but also provides a critical foundation to deliver exceptional guest experiences.Key ResponsibilitiesLead and inspire the team to go above and beyond to transform their guests’ daysCreate and foster an environment of open communicationMotivate and mentor the team to achieve all business goalsReward individuals and teams for high performance and develop strategies to address areas of opportunityUphold and manage brand standards for presentation and cleanliness with employees and throughout the spaMonitor and maintain excellent service levels across all departmentsDevelop and implement innovative ways to inspire and motivate teams through incentives, parties, complimentary products or services, and moreLead training and sales classes along with one-on-one mentoring and coachingCreate training programs as necessary, design new ways to develop and coach teamsEngage with guests personally, building relationships and rapport and creating memorable experiences to transform their daysCoach team members in-the-moment to ensure that the elevated Burke Williams customer service is delivered at every turnKey Skills and AttributesPassion for serving others and creating unforgettable moments with guestsAbility to expertly handle customer service feedback with professionalism and grace, ensuring that the guests feel heard and creating solutions that are mutually beneficialExcellent communication skills, innate ability to know the relevant parties who need to be informed, keeping open communication channels across all levelsAbility to regularly prioritize and re-prioritize tasks to achieve the greatest benefit to the business and teamWell organized, detail oriented, and meticulous but flexible to adapt quickly as neededDesire to engage personally with team members and guests, not interested in a “desk job”Forward-thinking: ability to anticipate needs of both guests and employees and predict future needs for your facilityMotivate team to achieve membership, gift card, and product sales goals on a daily basisSalary: 70kOur CultureBurke Williams is a family-owned company and we consider each employee a member of our family as well. We pride ourselves on promoting from within - the average manager has been with us for an average of 9 years! Many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists, so when we say we promote growth and development, we stand by it! Our mission is, “We exist to transform your day” and we are honored to bring that to life for our employees as well as our guests.Compensation and PerksCompetitive compensation plus incentives and a 401K retirement planWorld-class wellness program including complimentary massages and chiropractic careGenerous employee discount on H2V, our proprietary skincare lineMedical, dental, and vision benefitsStress-free shift coverage and flexible scheduling plus vacation and sick daysAdvancement through development coaching, training, and the opportunity for annual raises and career growthAbout Burke WilliamsBurke Williams Day Spas exist to transform your day. A leader in the wellness industry since 1984, Burke Williams introduced the original day spa and continues to innovate, providing the latest in self-care products and services. A luxurious sanctuary awaits at eleven locations across California, inspiring you to disconnect from the world and reconnect with your inner self. Burke Williams provides a comforting place for your body + soul to rest and revitalize. Unique spa services include signature facials, massages, nail care, and more for the ultimate in relaxation and transformative results!At Burke Williams, we don't just accept differences - we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and/or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
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