About the Role
The Employee Benefits and Support Assistant is a key member of the Payroll team, providing essential customer and administrative support.
This role involves responding to staff and management inquiries regarding remuneration, benefits, payroll, and rostering, with a focus on delivering high-quality customer service.
The successful candidate will be responsible for Masterfile data entry, ensuring seamless integration between employee onboarding and payroll processes.
Additionally, this role includes daily management of the People & Culture (P&C) help desk, prioritising and triaging incoming queries for efficient resolution.
Key Responsibilities
* Respond to staff and management inquiries regarding remuneration, benefits, payroll, and rostering.
* Manage Masterfile data entry to ensure seamless integration between employee onboarding and payroll processes.
* Oversee the People & Culture (P&C) help desk, prioritising and triaging incoming queries for efficient resolution.
Minimum Requirements
* A minimum of 12 months of administrative experience in a dynamic, customer-focused environment.
* A qualification in office administration or an equivalent discipline, or comparable experience in a related field.
* Proven ability to deliver high-quality customer service with a proactive and responsive approach to managing inquiries and resolving issues.
* Proficiency in Microsoft Office Suite and other relevant office software.
* Demonstrated ability to manage a busy workload, prioritise tasks effectively, and meet deadlines in a fast-paced environment.
Employment Type
This is a permanent, full-time opportunity that offers comprehensive learning and growth opportunities, as well as access to wellness programs and fitness passport.
Salary and Terms
The salary and terms will be in accordance with the relevant state EBA or Award, with a competitive package that reflects the importance of this role within our organisation.
What Aims Healthcare Offers
* A dynamic work environment and collaborative team culture.
* Comprehensive learning and growth opportunities.
* Access to wellness programs and fitness passport.
* A commitment to Employee Value Proposition, with key pillars of Growth, Balance, Contribution, and Lifestyle.
Important Notice
* All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation.
* Aims Healthcare strongly encourages all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.