This is a IT Support Specialist role with one of the leading companies in AU right now -- Dicker Data -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Dicker Data **About You** Do you live and breathe Azure? Cloud solutions your jam? We need YOU! Our team is searching for a passionate IT Support Specialist to champion Microsoft cloud technologies and empower our users to embrace their full potential. **What you will do in the role** - Become a cloud concierge: Diagnose and resolve technical issues related to Microsoft Azure services, including Active Directory, Office 365, Intune, and more. - Be a first-line hero: Provide exceptional support to end users via phone, email, and in person, guiding them through cloud-based challenges. - Unleash your inner detective: Leverage your analytical prowess to pinpoint root causes of complex cloud issues and craft effective solutions. - Configuration maestro: Seamlessly implement and manage Azure subscriptions, user accounts, and security settings. - Knowledge is power: Share your wisdom by documenting resolutions and actively participating in knowledge-sharing initiatives. - Stay ahead of the curve: Constantly evolve your expertise through Microsoft certifications and ongoing training in the ever-changing cloud landscape. - Teamwork makes the dream work: Collaborate with colleagues to tackle intricate problems and ensure seamless cloud adoption across the organization. - Advocate for a cloud-first culture: Be a positive influence, guiding and supporting users as they navigate the exciting world of Microsoft cloud solutions. Desired Skills and Experience **What you will need to succeed in the role** - Azure aficionado: Minimum 1 year of experience supporting Microsoft Azure services. - Cloud fluency: Deep understanding of Active Directory, Office 365, Intune, and other core Azure technologies. - Strong problem-solving muscles: Ability to think critically and creatively to untangle cloud complexities. - Communication champion: Exceptional communication and interpersonal skills, adept at explaining technical concepts clearly. - Team player with a solo spirit: Comfortable working independently while thriving in a collaborative environment. - Customer service superstar: Committed to providing exceptional, user-centric support. - Microsoft Azure certifications highly preferred. **Our Benefits** - A highly competitive salary package depending upon experience - Hybrid work model with one WFH day per week for flexibility. - Staff only on-site gym & weekly corporate fitness classes - A selection of freshly prepared lunch options provided daily - Free on-site parking and electric parking stations - A relaxed, modern office setting with smart casual dress - Access to discounted banking, superannuation and health insurance offers via our corporate partners - Company paid parental leave scheme - Employee Assistance Program - On site school holiday program for children of Dicker Data staff - Immerse yourself in the cutting edge of cloud technology. - Collaborative and supportive team environment. - Continuous learning and development opportunities.
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