Job Overview
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida.
Responsibilities
* Exhibits conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
* Greets guests in a timely manner; requests primary beverage order and initiates conversation with guests, inquiring about their satisfaction with the lounge.
* Expedites drink orders for each party quickly and accurately and serves refills upon request.
* Adheres to all responsible alcohol serving requirements; requests identification from guests when legal age is questionable.
* Transports dishes to kitchen for washing and disposes of trash in designated receptacles.
* Communicates with servers and managers regarding guest requests.
* Follows proper check settlement control procedures.
* Models designer apparel and accessories, may be required to make costume changes during the scheduled shift.
* Interacts and entertains guests in a cordial manner, creating a memorable experience and building guest loyalty.
* Maintains quality service standards by creating a friendly atmosphere while visiting guests' tables.
* Maintains a constant awareness of safety and accident prevention; notifies the Supervisor if an accident occurs.
* Assists the department head with training/mentoring of new team members as requested.
* Acts as a role model to all employees and presents oneself as a credit to Seminole Gaming.
* Demonstrates a commitment to responsible gaming and alcohol service by notifying appropriate managers of concerns.
* Ensures prompt notification to managers of any observation of illegal acts or internal ethics violations.
* Meets the attendance requirements of the position.
* Performs other job duties as assigned.
Qualifications
* High School Diploma or equivalent and one (1) year experience as a bar apprentice and/or bartender required.
* Knowledge of all beverage functions, including the mixing of drinks and operation of bar equipment.
* Previous experience in a nightclub and/or entertainment venue highly preferred.
* Current or previous modeling and/or promotions experience within the last five (5) years required.
* Must be able to wear the assigned uniform or special event costume.
* If hired in a 24-hour outlet position, must be available to work all shifts.