Job Description
We're looking for a knowledgeable Wine Merchant to join our team at Dan Murphy's in The Gap.
A good story always starts with experience, curiosity, and imagination. As one of our wine merchant teams, you will play a critical role in customer discovery and provide a concierge-style end-to-end experience.
This role offers lifestyle-friendly hours and a real opportunity for connection with both our customers and store team.
The Role:
* Create a distinctive customer experience by actively sharing your passion for wine and investing time into every customer moment.
* Produce powerful tasting events that inspire customers to engage with and learn about our products.
* Build rapport by taking customers on a tailored journey of discovery, centered around education on product and loyalty benefits.
* Collaborate with store leaders to achieve sales targets and KPIs, always exhibiting a continuous improvement mindset.
* Advocate for education and empower store team members with knowledge sharing and product coaching.
The You:
* You have previous experience in a customer-facing role and a track record of creating memorable customer experiences.
* You are a wealth of knowledge in the world of wine and driven to continue your learning journey and support others in their discovery.
* You are an imaginative storyteller, and all your interactions exude enthusiasm and authenticity.
* You have successfully completed WSET Level 2 or equivalent industry experience.
* You are available to work in peak customer hours.
* You are connected to the wine community and take pride in representing yourself and your business at industry days and events.
How We Take Care of Our People:
* An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands.
* Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition, and lifestyle support.
* Career growth opportunities within Dan Murphy's and the wider Endeavour Group network.
What We Offer:
* Exclusive discounts on wine and other Endeavour Group brands.
* Access to Endeavour Wellbeing Support.
* Career growth opportunities.
Our Culture:
We're serious about having a good time - creating a safe, inclusive, and fun place to work.
We're all about creating a more sociable future - for our customers and each other.