Overview
We are creating a borderless world where people can live and work freely without restrictions. Our mission is to empower individuals and businesses to move anywhere in the world, making relocation simpler, faster, and more enjoyable.
Our goal is to support relocators throughout their journey with a combination of technology, coaching, content, and partnerships. For employers, we streamline the entire process of supporting international mobility into one easy-to-use platform, turning mobility into a strategic advantage for globally thriving businesses.
Scope of Work
* Build trusted relationships with relocators as their main point of contact, delegating tasks when necessary.
* Communicate with relocators through our app and consultative calls to understand their needs, explain relocation services, and provide expertise and guidance.
* Handle difficult or complex relocator enquiries, using critical judgment to ensure the best outcomes.
* Provide expert advice on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully.
* Support relocators in understanding and adhering to their company's relocation policy, including management of relocation allowances.
* Recommend and coordinate additional relocation services from providers, working within our supply chain.
* Ensure data accuracy and usefulness for analysis, reporting, and insights.
* Implement process improvements by engaging with new processes and tools.
* Delegate tasks to Relocation Assistants or third-party consultants, monitoring service delivery.
Requirements
* Availability during standard business hours in UTC+8-11.
* Fluency in English (verbal and written).