Are you looking for your next career step?
We are in an exciting growth phase and seeking a Technician Support Specialist to join our Brandt Product Support team.
This role involves providing technical assistance to our Service Departments to resolve customer machine issues.
The ideal candidate will be a Heavy-Duty Technician by trade with experience in machine troubleshooting, computer skills, and strong communication abilities.
You will take a proactive approach to repairs and lifecycle planning by utilizing the latest technologies and equipment data to provide recommendations that enable our technicians to repair machines more efficiently.
This position serves as a key liaison between our technicians and engineers at John Deere.
Duties & Responsibilities:
* Manage technical assistance requests from our Service Departments using Case Contact Management System (CCMS) software.
* Support Technicians, Service Managers, and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
* E nsure all necessary information is documented within the CCMS case before submission to John Deere.
* Facilitate communication between Technicians and John Deere CCMS factory support as needed.
* Develop, update, and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
* Utilize John Deere Service Advisor Remote for diagnostic purposes.
* Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
* Collaborate with John Deere to identify and address emerging product quality concerns.
* Stay up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
* Prepare and analyze Service department reports, using data to drive improvements and growth.
* Other duties as assigned.
Requirements:
* A qualified heavy-duty technician certificate or equivalent work experience in the industry.
* Minimum 5 years' service experience recommended.
* Proficiency in computer applications and data analytics.
* Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
* Knowledge of machine application, design, functionality, and understanding of the environmental effect on equipment performance.
* O ccasional travel may be necessary.
What We Offer:
* An attractive remuneration package.
* Opportunity to be pivotal in the growth and success of our business.
* Ongoing Training & Development.
* Advancement Opportunities.