About OMEGA, a legacy of innovation since 1848, is rooted in pioneering watchmaking and inspired by sports timekeeping, space exploration, and its iconic role in popular culture.
The Assistant Boutique Manager plays a pivotal role in driving sales growth, delivering exceptional customer experiences, and fostering long-term client relationships within the boutique.
Key Responsibilities
* Ensure seamless boutique operations in the absence of the Boutique Manager, overseeing roster planning and adherence to company policies.
* Review operational reports, manage stock levels, and ensure correct inventory processing.
* Maintain accurate daily and monthly reporting.
* Address service, efficiency, and productivity issues, while providing KPI insights.
* Contribute to achieving sales targets, nurture local VIP clientele, and maintain a robust client database.
* Lead by example, motivate staff for optimal performance, and provide feedback on employee development needs.
* Support the development and training of sales employees, implementing training programs and ensuring completion of OMEGA E-Learning modules.
* Provide operational support for Customer Service, collaborating with the OMEGA Customer Service Manager to uphold high service standards.
Requirements
* Minimum 3 years retail experience in the luxury sector (preferably).
* Proven staff management experience desirable.
* Tertiary qualifications in Business Administration an advantage.
* Excellent customer service, organisational, and communication skills.
* Good computer literacy and visual merchandising flair.
* Flexible availability and luxury watch industry knowledge or experience an advantage.