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This range is provided by Appoint Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$70,000.00/yr - A$80,000.00/yr
Appoint Recruit is proud to partner with this well-known organisation, delivering innovative, high-impact solutions in a fast-paced and complex environment. This is an opportunity to join a highly skilled IT support team that thrives on solving technical challenges and providing top-tier service all onsite.
The Appointment
We are looking for an experienced Level 3 Helpdesk Officer to join this small but well-known team. This role is responsible for resolving complex technical issues, managing escalations, and providing expert guidance across Level 1, 2 and 3 tasks. You will play a key role in maintaining system stability and ensuring a seamless IT experience for their users.
Some key day to day responsibilities will include:
* Provide advanced troubleshooting and resolution for complex IT issues escalated from Level 1 and Level 2 teams.
* Act as an escalation point for technical issues, working with senior system administrators and vendors to resolve complex problems.
* Develop and manage Knowledge Base articles to improve self-service support for users.
* Stay up to date with IT systems, including Microsoft 365, Google Classroom, and cloud-based services.
* Apply technical expertise to assist with IT infrastructure, including Active Directory, Microsoft Exchange, network management, print services, and cloud storage solutions.
* Contribute to IT projects such as system upgrades, migrations, and new technology implementations.
* Ensure compliance with security policies and IT best practices.
The Appointee
The ideal candidate for this role is an experienced Level 2 or 3 Helpdesk Support Officer, who is committed to working 5 days a week in the office.
You should also have experience with:
* Proven experience in a Level 2 or Level 3 IT support role or similar.
* Strong knowledge of MDM solutions, device SOE management, and enterprise IT infrastructure.
* Expertise in Microsoft 365 cloud services, Google cloud platforms, and learning management systems.
* Advanced technical skills across Windows, Mac, and iOS operating systems, along with in-depth knowledge of Microsoft Office Suite, including Outlook and other applications.
* A proactive and adaptable mindset to support users in a fast-paced, onsite environment.
* Excellent troubleshooting abilities with a problem-solving approach.
* Strong communication and customer service skills, with the ability to engage effectively with users at all levels.
Eligibility Requirements:
* You must be an Australian Citizen or hold Permanent Residency.
* A criminal history check will be required during the process.
* A qualification in Information Technology or equivalent experience.
Why This Role
This is a stable and well-regarded organisation known for managing complex IT environments and delivering high-quality service. If you're passionate about IT support, enjoy solving technical challenges, and want to work in a collaborative and supportive team, this is an excellent opportunity to grow and make an impact.
For more information, please contact: or 0419 945 298.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology and Quality Assurance
Industries
Information Services and IT Services and IT Consulting
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