A varied and challenging role providing high customer service to the community via phone, online and face to face.Competitive annual salary commencing at $74,172.80 - Pro Rata, plus up to 13% superannuation.Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.About the RegionGympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.Officer Customer Contact - Part Time - Fixed TermRemuneration: Annual salary commencing at $74,172.80, Pro Rata, plus superannuationClosing Date: Sunday 16th March 2025 at 11.00pm AESTNo late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.Role OverviewGympie Regional Council is currently seeking an enthusiastic customer service professional to join our Customer Contact team. We are currently recruiting for a fixed term, part time position through to March 2026 to join our Customer Contact Branch for 23 hours per week.What we are looking forThis position is responsible for the delivery of high quality, professional customer service, ensuring quality standards, processes and documentation to satisfy customer requirements and provide a positive customer service experience. The primary role of these positions is to respond to customer requests and enquiries via phone, online and face to face.Key Responsibilities:Assist in the delivery of high-quality customer service by providing accurate, consistent and complete information to internal and external customers through first contact resolution. Empower, support and guide the community to interact with Council using a variety of service channels.Accurately complete customer action requests, attend to enquiries and process transactions while role modeling customer focused behavior. Utilize conflict resolution and negotiation skills to successfully resolve issues.Undertake accurate and timely receipting of Council payments and daily banking reconciliation in accordance with policies and procedures.Remain aware and knowledgeable of Council events.Respectfully and professionally contribute to the Customer Contact team culture, receive feedback, support peers and identify customer service improvement initiatives.Establish and maintain productive working relationships within Council.Qualifications:Demonstrated outstanding level of verbal, written and active listening communication skills.Experience in a high demand customer service environment with skills in conflict management/resolution.Ability to understand and apply policies and procedures when responding to customer requests.Demonstrated ability to work autonomously or cooperatively in an integrated team environment.A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.Resilience and ability to manage high volume workloads.Experience or exposure to customer request management (CRM) systems.Current Queensland ‘C’ Class driver’s licence.What we offer?Nine-day fortnightAccess to employee health and well-being programsFitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.Long service leave after seven yearsGenerous superannuation scheme of up to 13 per centAccess to salary sacrificing and salary packaging arrangements.Employee assistance program offering free confidential counselling services for employees and their families.Our ValuesAccountabilityCommunicationCustomer Service FocusedIntegrityTeamwork and CollaborationOur ProcessSuccessful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.Keen to apply?Keen to apply? Simply follow the instructions below:Download and review the position description above.Complete the information below as requested using your personal email.Click 'APPLY'Attach your resume, covering letter and a single document containing copies of your qualifications.Click 'NEXT' and 'CONFIRM'Applications close on Sunday 16th March 2025 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.Gympie Regional Council is proud to be an Equal Opportunity Employer, and we invite all suitably qualified applicants to apply.
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