Full name of the company: AS Randhawas Holdings Pty Ltd T/A Randhawa's Indian Cuisine - Waterford
Vacancy address: Shop 14/318 Logan River Rd, Waterford, QLD, 4133
Job industry: Hospitality
Work type: Full time, 38h/week
Tenancy: Permanent Position available full time 38/h per week
Salary: $74,000 plus superannuation is being offered.
Qualifications & Experience: AQF Diploma in Hospitality Management plus three (3) years of experience.
Tasks and Duties include (but are not limited to):
* Deliver excellent customer service, maximize customer satisfaction, and handle online orders quickly.
* Respond efficiently and accurately to customer complaints.
* Assist with reservations, greet guests, and take orders.
* Ensure that the kitchen and restaurant are set up for service.
* Manage weekly stock orders and inventory control within budget constraints.
* Organize and supervise shifts.
* Complete customer feedback forms and follow up.
* Manage cash and use an Eftpos terminal to accept payments.
* Ensure compliance with sanitation and safety regulations.
* Examine the physical state of furnishings and decorations.
* Communicate with the coordinator about maintenance issues and personal hygiene.
* Ensure cleanliness and tidiness of the restaurant.
* Ensure general upkeep of the stations and maintenance of accessory equipment during assigned shifts.
* Set up the weekly roster for restaurant employees and create staff schedules based on the needs of the restaurant.
* Generate daily, weekly, and monthly sales reports.
* Train new and current employees on proper customer service practices.
* Implement policies and protocols that will maintain future restaurant operations.
* Provide input with Chefs to develop menus and monthly ideas.
* Coordinate and manage special events and functions.
* Engage with customers to evaluate their satisfaction with meals and service.
* Recruit, train, and oversee waiting and kitchen staff.
Only fully qualified and experienced applicants will be considered.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a restaurant manager?
* Do you have customer service experience?
* Which of the following online advertising methods do you have experience with?
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