What success looks like in this role:
1. Private Label Services Support
2. Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
3. Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
4. May perform routine installs, moves, adds and changes as part of a directed team, including:
5. Complex desktop and laptop break fix work
6. Whole unit replacement
7. Simple desktop printer fixes
8. Load software with a script
9. Performs scripted image loading, unit diagnostics and replaceable unit swapping
10. Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
11. Performs preventative maintenance activities on certain products as directed • Maintains a high degree of professionalism in actions, demeanor and dress.
12. Ensures customer satisfaction throughout • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
13. May provide Smart hands support using augmented reality
14. May Maintaining stocks/ inventory at client’s site (if applicable)
You will be successful in this role if you have:
15. • High school degree required
16. • Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix • Computer-building background experience preferred
17. A+ certification a plus • Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
18. General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
19. Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
20. Training and/or vendor certifications as required including completion of Core Training
21. Ability to resolve basic / non-complex problems as directed
22. Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage.
23. Police or criminal background verification clearance may be required
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.