Apply now Refer a friend Job no: 524703Brand: Global SupplyWork type: Full timeLocation: New South Wales, QueenslandCategories: Operations & Professional Services, Wholesale & Product, Information & TechnologyFlight Centre Travel Group is looking for the right candidate to help take our hotel viewership team to the next level. Reporting to the Global Hotel Distribution Manager, you are a strong problem solver, thorough, detail-oriented and process-driven. You are willing to go the extra mile to provide excellent service to our internal and external teams who rely on us for our over-arching hotel support and expertise.This role can be based in either Sydney or Brisbane.Key ResponsibilitiesBuild, maintain and audit rate access codes and tables in the Global Distribution System (GDS) and POS tools for consortia and client-negotiated hotel programsProvide internal/external customer support and troubleshooting for rate availability, access and booking procedures for hotel programs in the GDS and POS tools, including the Corporate Hotel PlatformCreate rate loading instructions and distribute as requiredAssist with hotel program rate audits to identify technical errors such as incorrect pseudo cities, misspellings, mapping of access program table errors or omissionsMaintain account information in Salesforce and other CRM tools to provide accurate global view of dataSupport all new business implementations, GDS conversions or de-implementationsProcess Corporate Hotel Platform onboarding requests via the ADF processProvide hotel viewership and auditing process training as global SME to internal/external customersWhat you will needMinimum 5 years GDS experience, including essential knowledge of GDS hotel formatsPreferred knowledge of hotel viewership process in GDSs (Amadeus, Sabre and Galileo), including the use of Amadeus CSRs, Galileo POS Tables, and Sabre HIC/HST tablesSalesforce and Online Booking Tool (OBT) understandingPreferred knowledge of OBT hotel preferencingBasic knowledge of Corporate TMC environmentAbility to travel both domestically and internationally when requiredFlexibility to work outside of standard hours occasionally to accommodate meetings across different time zonesWhat you will enjoy:Unique Culture: you will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty LtdWe love to travel: generous discounts, including family and friends, on flights, hotels, tours, cruises, car hire, attractions, travel insurance and moreDevelopment: individualised continuous Learning & Development pathway optionsExclusive Staff Discounts: accessible via our employee-only my Rewards portal, with 400+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan, head office gym and EOT facilities, and much moreBalance: flexible working arrangements availableBrightness of Future: career opportunities in a network of brands and businesses across the globe - we prefer to promote from withinCorporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPAMental Health: support, mindfulness activities and Employee Assistance Program for staff and familySocial: regular awards nights, social team-building and industry events, with the opportunity to attend the annual Global Gathering (Los Angeles in 2025)Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre FoundationSustainability: the protection of our environment is essential to the future of tourism, so as a leading global travel group, we have made efforts to affect positive changeWe value youFlight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position. Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.