OBJECTIVE:
* Ensure that all Members and Visitors are well-serviced and supported
* Ensure that Member's businesses and needs are thoroughly understood.
* Maintain our solid marketplace reputation, owing to our impeccable customer service.
* Strong company culture: constant training & mentoring are provided.
* As a team, we value and practice hospitality, trust, togetherness, equality and creativity. You must understand and align with these values.
* To operate at a reception in any WorkSpace By CreativeCubes.Co Possible.
ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT:
* Ensure that WorkSpace By CreativeCubes.Co-pilars, policies, procedures, and objectives are understood and implemented.
* Proactively build the community within the center, ensuring clients are introduced to and connected to and developing effective workplace relationships to ensure a positive atmosphere.
* Build positive client-on-client and staff business relationships via the Community Boards, arranging and hosting morning teas, networking functions, and ‘wine downs’.
* Take appropriate, effective corrective action to address and prevent the recurrence of any client complaints and non-conformances with WorkSpace By CreativeCubes.Co Policies and Procedures.
RESPONSIBILITIES:
* Attend to all daily requirements regarding the opening/Closing of the Centre, Member requirements, sales leads when required, meeting room bookings, and mail distribution when required.
* Work with the Centre Team to facilitate internal/external event promotions.
* Complete new Member induction, onboarding/off-boarding processes, and practices in line with organizational procedures.
* Provide support to the other Team Members and Management to ensure the smooth daily running of WorkSpace By CreativeCubes.Co.
* Ensuring the ‘Daily Checklist’ for your location is completed during the day according to the Centre & Organisational Policy and Procedures, including, but not limited to; Reception is cleaned daily and kept well stocked and tidy, Kitchen area and supplies are maintained, open/break out areas are maintained and kept presentable and meeting/conference rooms are turned over in a timely manner before and after meetings, admin facilities are stocked and functioning.
* Attend weekly Team Meetings.
* Backup and relief if and when required at other locations.
* Daily management/updating of Telephone system and software associated with the PABX system to ensure all Member calls are attended to efficiently.
* Management/updating of all registers Access Cards/Office Keys and passes.
* Updating of Registers and current CRMs as per company procedures.
* Ensure strong/clear communication between all staff members to enable them to efficiently carry out effective customer service functions.
* Housekeeping of the computer system.
* Updating of all documentation/registers when required.
* Assist in training any new Team Members as required.
ENQUIRIES AND NETWORKING:
* Welcoming all inquiries showing the highest level of hospitality and following current Procedures.
* Assist with following up inquiries as directed from time to time.
* Assist with hosting and organizing networking and community events.
MAINTENANCE:
* Reporting and completion of all maintenance requests both internally and with building management.
* Work together with other Team Members, with a view to ensuring that the center is always kept in excellent condition.
NETWORKING:
Assist the Centre Team with hosting regular networking events for clients in your Centre as required.