Job Opportunity: APS5 Case Coordinator – contract with a Federal Government client based in Canberra or Hobart Are you passionate about making a difference in the lives of people impacted by abuse?Do you have the skills to navigate complex, sensitive situations while working in a high-pressure environment?If so, we want you to join our team as a Case Coordinator for a Federal Government client.Key Responsibilities: - Effective Communication: Engage with applicants, nominees, and support services with empathy, sensitivity, and clarity, while adhering to trauma-informed practices.- Assessment & Analysis: Review applications, research participating institutions, assess supporting documentation, and provide informed recommendations on eligibility.- Case Management: Act as the primary coordinator for applicants, keeping them informed throughout the process, and offering advice on redress legislation, policy, procedures, and payments.- Quality Assurance: Ensure the quality of applications and redress processes, perform quality control checks, and review the work of others to maintain high standards.- Record-Keeping & Documentation: Maintain accurate, comprehensive records including case notes, reports, and official documentation, with a focus on detail and accountability.- Time Management: Effectively organize and prioritize your workload to meet performance expectations in a high-risk, high-demand environment.- Collaboration: Work alongside a diverse team to manage cases and support applicants, while ensuring positive outcomes.What We're Looking For: - Empathy & Resilience: You can demonstrate deep understanding and compassion when working with people who have experienced trauma.- Strong Decision-Making: The ability to research, analyse, and make informed decisions based on legislation and individual case circumstances.- High Accuracy & Attention to Detail: Precision is key in reviewing applications and documentation to ensure eligibility and compliance with the program.- Self-Management & Accountability: Thrive in a dynamic, changing environment and manage your workload with efficiency and a high level of accountability.- Team Player: Ability to collaborate in a diverse team to deliver timely, quality outcomes under pressure.- Communication Skills: Excellent written and verbal communication skills to convey complex information clearly and effectively.Why Join Us?- Make a tangible difference in the lives of survivors of abuse.- Work in a supportive and collaborative team.- Develop your professional skills in a challenging yet rewarding role.- Contribute to a program that helps provide justice and healing for those affected.- APS level pay with paid leaves If you're a compassionate, organized, and resilient professional looking to contribute to a meaningful cause, apply today to become a Case Coordinator.Apply Now and Help Us Create a Brighter Future for Survivors.