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Join a national business as Operations & Sales Manager – Retirement Living, supporting one of its well-established Victorian villages to continue thriving. This role blends strategic sales with operational excellence—where business acumen meets genuine care. You’ll lead with excellence, shape the resident experience, and create a place people are proud to call home.
Who's hiring?
We can’t tell you that just yet, but trust us—this is a standout! What we can say is that you’ll be joining a growing national organisation with a strong reputation for professionalism, care, and high-quality service. Known for their belief in responsible business, supportive team culture and excellence in the retirement living, this business is focused on creating meaningful communities—and they’re looking for someone to help lead the way in one of their established Victorian villages.
So, what's the role?
This is a full-time leadership role that blends operational oversight with sales expertise. As Operations & Sales Manager – Retirement Living, you’ll drive occupancy, build relationships, and ensure the day-to-day experience for residents is exceptional. You’ll lead a committed team and be a key figure in maintaining high standards across service delivery, compliance, and resident engagement. Reporting to the General Manager, you’ll have the autonomy to make things happen—and the support to do them well.
Here’s what a typical week in the role might include:
* Developing and delivering sales strategies to drive occupancy and meet targets.
* Conducting tours, presentations, and meetings with prospective residents and families.
* Building strong referral networks with local businesses, healthcare providers and community organisations.
* Overseeing daily operations—from resident services to facilities and dining.
* Working with marketing teams on promotional materials and campaigns.
* Managing lead generation, follow-ups, and conversion strategies—while tracking performance and keeping the lead database up to date.
* Managing budgets, revenue, and expenses for optimum financial performance.
* Ensuring compliance with policies, procedures, and safety regulations.
* Leading, training, and supporting staff across the village.
* Responding to resident feedback and developing community engagement initiatives.
* Creating a positive, seamless experience for every new resident move-in.
Enough about us—let's talk about whether this role is for you!
We’re looking for someone who’s a confident people leader, a clear communicator, and someone who understands the balance between warmth, professionalism, and performance.
You might be the right fit if you:
* Bring proven experience in sales and operations—ideally in retirement living, senior care, or hospitality.
* A solid understanding of industry regulations, compliance standards, and what best practice really looks like in retirement living.
* Strong financial acumen, with hands-on experience managing budgets, revenue, and forecasting to support a commercially sound operation.
* Know how to lead a team with clarity, structure, and support.
* Communicate confidently and compassionately with residents, families, and staff.
* Are organised, thorough, and focused on the details.
* Build trust quickly and foster long-lasting relationships.
* Take pride in creating a welcoming, professional, and warm environment.
What’s in it for you?
* A respected organisation with a strong national footprint—and growth ahead.
* A full-time leadership role with real impact and autonomy.
* A workplace where high standards, strong relationships, and great communication are valued.
* A supportive team and management structure who’ll set you up to succeed.
* The chance to make a meaningful difference in people’s lives every day.
How to apply?
If this sounds like the role for you, we’d love to hear from you. For a confidential discussion about the opportunity, please don't hesitate to contact Tracy Davidson at Mansfield & Co on 0411 487 308. Please provide all applications in MS Word Format. #J-18808-Ljbffr