Job Title: Guest Service Agent
As a Guest Service Agent at Peppers Silo Hotel, you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our valued guests.
Key Responsibilities:
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
* Communicate effectively with guests and colleagues to ensure cohesive collaboration.
* Conquer challenges alongside guests, transforming dilemmas into success stories.
* Promote hotel amenities and services by having a deep understanding of products and offerings.
* Share local knowledge and recommendations to enhance the guest experience.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work effectively in a team environment.
* Strong organizational and time management skills.
* Proficiency in handling reservations and managing guest accounts.
* Previous experience in hotel front desk operations is an asset.
Benefits:
* ALL Heartist Membership - Enjoy discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts - Available on a range of accommodation, services, and events.
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays.
* Learn Your Way - Access Accor's industry-leading training platforms.
* Build Your Network - Grow your hospitality network worldwide.
* Worldwide Opportunities - Join a global hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
About Us:
At Peppers Silo Hotel, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.