You will need to login before you can apply for a job.Specialist: Full-Time or Part-Time, Permanent or TemporarySector: TechnologyRole: SpecialistContract Type: PermanentHours: Full TimeSummaryPosted: 18 Jan 2025Role Number: 114437991Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customising recommendations to enrich their lives.DescriptionDeliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple's products, services and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.Minimum QualificationsYou should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Preferred QualificationsDemonstrate knowledge of Apple products and services.Personalise solutions based on customer needs, and effectively communicate them.Work in a fast-paced environment, often supporting multiple customers at the same time.Work in a team environment, demonstrating shared responsibility and accountability with other team members.Be curious and open to learning from others and helping each other grow.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.Be trusted with sensitive or confidential information, keeping with Apple's core values.CompanyDiversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.For everything we create, we consider its impact — on our customers, our colleagues and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy and the environment.People are at the heart of Apple and we want you to thrive. From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with our career development framework, as well as guidance and resources that include course offerings from Apple University.At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: we advocate ideas, contest points of view and ultimately build on each other’s thinking to come up with the best solution.
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