Service Delivery Manager - ERP/Dynamics 365About the RoleThis position offers a unique opportunity to play a pivotal role in delivering exceptional service to our esteemed customers. As a Service Delivery Manager, you will be responsible for ensuring seamless execution of our services, meeting customer expectations, and fostering strong relationships.
Key ResponsibilitiesMeet with clients to review product and service status, including active and completed projects, changes, and critical incidents.Prepare and present client operational and service reports.Strategically liaise with clients to address issues and implement improvements.Act as the primary point of contact for clients for non-BAU matters and escalations.Oversee client communication during critical incidents and problems.RequirementsMinimum 3 years' experience as a Service Delivery Manager or Customer Success Manager, including experience with high-volume clients.Strong knowledge of ITSM processes and service initiatives.Demonstrated experience in project management, service delivery, client management, and leadership.Exceptional stakeholder management skills and strong negotiation skills.Thorough conceptual understanding of Dynamics 365 F&O and ability to investigate and find solutions to process, technical, or business issues.What We OfferA stable career path, wide range of benefits, and work-life balance options. Join a true market-leader in the provision and management of specialist Enterprise-level IT services and solutions, with a global reach and a fabulous reputation within Microsoft.
This is a genuinely exciting role that offers a varied workload, technically excellent team, lots of career-growth, and flexible working hours.