Job description
1. Immediate start, initial 2 month contract with likely extension
2. $400 per day + super
3. Full time, Monday to Friday (40 hours per week)
4. Parramatta location/Hybrid (2 days per week required in the office)
The role operates as part of a newly created public helpdesk team established to provide high quality information services to customers and key stakeholders of the Department.
Responsibilities include:
5. Handle customer enquiries via phone and email
6. Provide site navigation and troubleshooting advice for both user and system errors
7. Locate relevant information quickly and accurately from provided resources
8. Triaging and escalating enquiries to other teams when required
9. Maintain efficiency standards and meet set KPIs
Candidates will need to demonstrate:
10. Excellent communication, both written & verbal
11. Exceptional customer service
12. Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
13. Extensive problem solving and analytical skills
14. Willingness to help, assist and take ownership of problems where required
15. Proactive attitude to team collaboration, support and documentation
16. Ability to work independently with minimal supervision
17. Ability providing high quality friendly customer service
18. Ability to work well under pressure
Required skills/experience:
19. Previous ICT customer service experience or have worked in a customer focussed environment
20. Great communicator
21. Fast learner with strong problem solving skills
22. Collaborative team player
23. Positive attitude
24. Process orientated