Job Title: Head of Quality Assurance & Risk Management
About the Opportunity
Combine your analytical thinking with your strategic view to drive change. Bring your strengths and have your talents and strengths valued.
You will be a subject matter expert in human services standards and regulations with a breath of knowledge, combining strategy and operational expertise.
Key Responsibilities:
* Keeping the Client at the Centre: Enhancing the services of those we support through prioritising their view, applying best practice standards and evidence to inform quality assurance plans and activities.
* Building Quality & Risk Capability: Promoting a culture of continuous learning and innovation in service delivery by reviewing and communicating outcomes and supporting capability uplift.
* Managing the Quality & Risk Department: Leading the end-to-end operational management of the department including team leadership, functional ways of working, project based and cyclic activities, the audit and reporting cycle, governance activities, investigations, chairing the Clinical Governance Committee and acting as the Child Safety Officer for the MCM Group.
* Leading Strategy: Leading strategic quality and risk initiatives to drive change and improve clinical and practice effectiveness.
* Building Relationships: Connecting with all levels of the organisation and building a deep understanding of practice areas and programs to build trust, delivering change through personal influence and through others.
About You
We are seeking an experienced quality assurance and risk management leader, who desires greater impact and is energised by change and growth.
This is what you will bring to the role, with more detail offered in the position description:
* Expertise in health and human services sector in a quality assurance and risk role, operating at a senior level where you interacted with executive leadership and work across the organisation.
* Specialist knowledge of regulations and legislation as they apply to health and human services, with experience in one or more of our practice areas such as homelessness, residential programs, education, health, or disability.
* Comfort and deep knowledge of quality and risk management department operations and core functions.
* Excellent analytical skills with the ability to make the complex simple and implement systems.
* Experience leading practice development, applying the client voice and consulting with the organisation.
* Exceptional project management and change leadership expertise, working with a variety of stakeholders.
* Experience leading a team with exposure to supporting a team through change and transformation.
* Strong alignment with our values of Curious, Together, Accountable, Courageous and Open.
Benefits of Working with Us
Hybrid work balancing your time between home and site visits
Access to a range of retail and services discounts via our Bravo platform
Access to an employee assistance program including resources and counselling services
Commitment to professional learning including a personalised learning and aspiration plan
Access to LearnHub powered by Go1 including thousands of high quality in demand courses
Salary packaging up to $15,900 and $2,650 for meals and entertainment, increasing take home pay
Culture that values inclusivity, innovation and genuine collaboration