Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, HobartHotel: Hobart (HBAHO), 110 Liverpool StreetAs Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience while following government regulations concerning health, safety or other requirements.Your day to dayPeopleDirect everyday activity, plan and assign work ensuring you always have the right staffing numbers.Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.Train colleagues to ensure compliance and meet the expected standards.Drive a great working environment for teams to thrive - linking departments to create a sense of one team.Promote teamwork and quality service through daily communication and coordination with other departments.Recommend or initiate any HR related actions where needed.Guest ExperienceEnsure all food and beverage equipment is in operational condition and regularly cleaned.Ensure all food and beverage facilities, including banquet/convention spaces, are clean and properly stocked to anticipated business volume.Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints, maintaining a high level of guest satisfaction.Analyse guest insights to identify and meet customer expectations and build on guest loyalty.Regularly communicate with guests to ensure expectations are met.Responsible BusinessManage hotel food and beverage marketing programmes and participate in system-wide food and beverage marketing programmes and promotions.Monitor competitor activity and industry innovation. Review and approve menu design and concepts with the Executive Chef.Ensure food and drinks are secure and stored safely, keeping stock replenished to minimise waste.Handle food and beverage inventory procedures, determining minimum and maximum stocks for all food, beverage, material, and equipment.Perform other ad-hoc duties as needed.May also serve as manager on duty.Help prepare the hotel’s annual budget and set departmental goals.Monitor budget and control expenses focusing on food, beverage, and labour costs.Identify additional sales opportunities to enhance revenue in collaboration with the catering office.Drive promotions that deliver great dining experiences for guests at a good value.Ensure credit and financial transactions are handled securely.AccountabilitiesThis is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities, overseeing multiple managers and supervisors.What we need from youBachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or a related field.4+ years’ related experience, including management experience.Excellent communication and interpersonal skills.Ability to lead a large and diverse team.Must obtain certifications or permits as required by local governmental agencies.How do I deliver thisWe genuinely care about people and show this through living out our promise of True Hospitality each and every day. It connects every colleague in all IHG hotels.Each IHG hotel brand delivers True Hospitality in their own way, with specific, core service skills at the heart of it all.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.True Confidence: having the knowledge and skills to perform your role, giving guests the confidence that they can trust you to help and support them during their stay.True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.True Responsiveness: providing guests with what they need, doing so in a timely and caring manner.If you don't quite meet every single requirement but believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today.
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