Hotel: Sorrento Mornington Peninsula (MELST), 23 Constitution Hill Road, 3943 We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries, and suggestions. A little taste of your day-to-day: Every day is different at IHG, but you'll mostly be: Leading the way – managing guest experiences, team performance, and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team's skills to drive results that positively impact hotel performance Having authentic conversations with guests to resolve issues, queries, or concerns Being the first point of contact for any critical emergency situations What We need from you: 2 years' front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem-solving, reasoning, and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Commitment to work weekends and public holidays What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr