Business Support Officer (AO3), Rural Fire Service - Warwick (20682)Status: Permanent Full-timeClassification: AO3Region/Directorate: RFS - STH WESTWork Unit: RFS - SOUTH WESTERN REGIONLocation: WarwickClosing Date: Midnight 25 March 2025Reference No: QFD/20682/25Purpose of the roleRFSQ provides holistic rural fire management support and advice across Queensland, where team members work collaboratively with internal and external stakeholders, especially our volunteer Rural Fire Brigades, to enhance service delivery and build operational capability to meet legislative and organisational requirements. The team provides support to volunteers and staff, delivering a professional service to the community on a 24/7 basis, in line with phases of bushfire prevention, preparedness, response, and recovery.As the Business Support Officer, you will be responsible for providing high-level confidential administration services to support staff, volunteers, and brigades, with business and operations activities. You will set priorities and monitor workflows to manage the functions of human resource and finance administration, and records and database management. You will also coordinate RFS medal and awards nominations, official functions, diary management, and/or secretariat duties as required, and monitor compliance with policies and procedures to ensure efficient and effective service delivery to meet regional objectives.Key requirementsHighly desirable requirementsKnowledge of or experience in the use of human resource systems, finance systems, database management, and reporting.Knowledge of or experience working with volunteers and/or within a volunteer organisation.Special requirementsThe incumbent may be expected to participate in an out-of-hours call roster during emergency operations. This may require work outside of normal hours (e.g., night shift), including weekends, extended working hours, and may include deployment to other parts of the state or interstate.Your key accountabilitiesYour part in the ongoing success of our department, in supporting key operations and business services, will see you responsible for a variety of work, including, but not limited to:Ensure timely and appropriate provision of support to staff, volunteers, and brigades through the provision of high-level administrative support, including assisting in the preparation, review, and coordination of correspondence, reports, and other materials in accordance with departmental requirements.Undertake general office duties, mail distribution, filing, diary control, travel arrangements, and maintenance of office equipment and asset records to ensure effective management of the office.Respond to enquiries from staff and volunteers relating to uniforms, equipment, and stationery, including receipting, ordering, and system maintenance to ensure records reflect the correct status and items are dispatched.Coordinate and process training records, human resource, and finance administration activities, including end-to-end administration processes, ensuring compliance with departmental policy and procedures.Liaise and maintain positive working relationships with internal and external stakeholders, including members of the public and volunteers to support key processes, procedures, and delivery services.Utilise databases to create, update, analyse, and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information.Prioritise workload effectively and perform duties responsibly in the absence of supervision using initiative to resolve issues and provide recommendations for continuous improvement.Where required, undertake support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours.CapabilitiesTo determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:Leadership Competency Stream – Individual Contributor (leading self)Seniority level: Entry levelEmployment type: Full-timeIndustries: Public Safety
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