Reference #: JF/NL1050
Title: Lead Service Designer - Major transformation program, adobe/photoshop/miro - FED GOVT
Category: ICT
Location: ACT
Work Type: Contract
Remuneration: $Neg
Term: 12 months
Description:
* Exciting opportunity within a Federal Government Department
* 12 month contract + extensions!
* Rewarding hourly rates!
One of Australia's leading Federal Government departments is looking to engage an experienced Lead Service Designer to create and develop a team of Australian Public Service (APS) service designers. You will be responsible for building capability, knowledge, and expertise in human-centred design of services and the modernisation blueprint. The role can be based from Canberra with flexible working arrangements also available. The successful Lead Service Designer will be offered an initial 12 month contract + extension options.
The successful Lead Service Designer will be responsible for, but not limited to:
* Support a newly formed Service Design Team by mentoring in the end-to-end process. Showing how to go from primary research to finding a vision, conceptual design, stakeholder buy-in, and product delivery.
* Provide service design support services across multiple projects and programs, mapping the current customer and staff experience to allow PSM to define the gap between the service being provided now, the way they wish to provide services into the future, and how to fill that gap.
* Creating simple, effective graphic designs for diagrams, presentations, and posters.
The successful Lead Service Designer will have experience in the following:
* Ability to develop and design prototypes using low-code/no-code systems so that usability testing of early- and late-stage concepts can be rapidly prepared.
* Experience applying user-centred design theories and experience to define lightweight and effective methodologies in a variety of research, concept design, and product delivery scenarios.
* Experience leading and facilitating design and co-creation workshops as well as presenting concepts to stakeholders and senior executives.
This is a great opportunity with a leading Federal Government Agency to join an established and friendly team! The successful Lead Service Designer will be offered a 12 month contract plus extension options with a highly skilled team! If you have the required skills and experience, APPLY NOW. Please forward your application to quoting reference number NL1050. For more exciting job opportunities, go to .