IT Support / Analyst – Global Pharma Leader
Join a world-leading pharmaceutical company based in Milperra or Penrith, where cutting-edge technology meets life-changing solutions.
Why You'll Love This Role:
* Work with a global leader in the pharmaceutical industry
* Collaborative, supportive, and close-knit team environment
* A business committed to advancing systems and embracing innovation
* Great tenure across the business – people love to work here
* Opportunities for professional development and career growth
* Some work-from-home flexibility offered
The Role:
We are seeking a proactive IT professional with a proven track record of success and a passion for technology.
You will play a key role in supporting and enhancing IT infrastructure, ensuring smooth day-to-day operations, and contributing to exciting digital transformation projects.
This business hires on a great attitude and excellent communication skills, they are prepared to train if you have the right behaviours
Key Areas of Accountability:
* Level 1 and 2 IT support, with occasional Level 3 assistance
* IT and business systems project implementations
* Running user training sessions
* Software updates and hardware installation
* Help desk support across multiple sites, with support from your team, as well as NZ Project work and system improvements
* Company car available for regional travel Site visits take priority
What We're Looking For:
* Ideal candidate has 2 to 3 years of IT support experience in Windows and Google Workspace
* Strong relationship-building skills
* A good team player who can work across functional and global teams
* Ability to work under pressure and meet tight deadlines
* Great attention to detail and discipline in keeping documentation and procedures up to date
* A great communicator with patience and empathy to support users of all levels
* A passion for technologies and their impact on business performance
Perks for Working with Us:
* $70K to $80K + Superannuation
* Up to 12.5% superannuation + Life/TPD and Salary Continuance insurance
* Learning and Development opportunities
* Flexible on-site base: Milperra or Penrith
* Role available due to internal promotion
* Always new and exciting projects to work on
* Location: Based in Milperra or Penrith, with travel to three other sites