Key Responsibilities
* Provide a 5-star customer experience, ensuring all guests feel valued and welcomed.
* Manage reception services, including answering queries, issuing visitor passes, and assisting with workplace navigation.
* Escort VIPs and support event coordination for meetings, conferences, and functions.
* Oversee meeting room bookings, room setups, and basic AV troubleshooting.
* Maintain workplace comfort and escalate issues such as maintenance or security concerns.
* Assist with locker management, lost property, and general workplace support.
What We're Looking For
* Previous experience in concierge, reception, customer service, or hospitality is essential (luxury hotel or corporate experience preferred).
* A warm, engaging, and professional demeanor with a customer-first mindset.
* Strong problem-solving skills and the ability to work proactively.
* Ability to multitask in a fast-paced corporate environment .
* Basic tech skills for managing bookings and AV support (training provided).
How to Apply
Click APPLY or contact Nicola Gale at nicola.gale@ipa.com.au for a confidential discussion.