Join us! The Guest Experience Coordinator is responsible for coordinating, promoting and executing guest experiences, activities, and events.
30th October, 2024
About Us: YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Sydney Harbour, boasting 263 beds across 106 rooms, is situated in the city's core, offering cozy and economical lodging to both groups and solo travellers from across the globe. Perched with a backdrop of breathtaking vistas of Sydney Harbour, the Opera House, and the Harbour Bridge, this award-winning YHA stands atop the archaeological echoes of The Rocks, Sydney's storied quarter, melding cutting-edge amenities and eco-friendly practices with a touch of historical charm.
YHA Sydney Harbour is currently seeking a Guest Experience Coordinator to join the team on a part-time basis. The Guest Experience Coordinator is responsible for coordinating, promoting and executing guest experiences, activities, and events in line with the YHA Experiences framework, and ESG strategy. Experiences are required to provide opportunity for social and local connection; a chance for guests to connect with the property, connect with their fellow guests, and experience the local culture and area.
Day-to-day duties include but not limited to:
* Develop and maintain a diverse activity/ experiences program that caters to the interests and preferences of our guests; that promotes cultural understanding and learning, social connections, wellness, regenerative travel, and connection to local festivals and events.
* Promote upcoming activities and experiences through property signage, word-of-mouth, and digital channels such as the YHA website and relevant social media platforms.
* Lead the majority of experiences and events hosted by the property and ensure appropriate team members or volunteers are running these in your absence.
* Build strong professional relationships with external partners, clients and key stakeholders.
* Train and collaborate with property team members and/ or volunteers to ensure the seamless execution of events, including promotion, setup, decoration, and running of the experience or activity.
* What are we looking for:
* Proven experience in organising and coordinating events or activities, preferably in the hospitality or travel industry.
* Excellent customer service, communication, and interpersonal skills to interact with team members and guests of diverse backgrounds.
* Strong organisational and time management abilities to handle multiple activities simultaneously.
* Creativity and resourcefulness in designing unique and engaging experiences.
* Proficiency in using technology and social media platforms for promotional purposes.
What’s in it for you:
* Access to benefits and discounts across the YHA national network of properties.
* Professional development and career opportunity support across the YHA organisation and network.
* Yearly social events to the snowy mountains and other locations for team building and fun!
* We embrace diversity, celebrate the cultural holidays that are important to you.
* Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
* Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.
Our Culture:
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
* Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
* Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
* Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
* Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
* Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
We encourage Aboriginal and Torres Strait Islander to apply.
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