It starts with YES! At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.Are you an individual who can empower, inspire, and encourage a Community of Business Experts team to create unique customer connections and resolve customer inquiries? Your days will consist of coaching and mentoring to build a culture of outstanding experts.Our communities include universal skills to give our Experts confidence to respond to any customer enquiry type, providing end-to-end service. Using a mixture of communication mediums, you'll be guiding, motivating, and ensuring our team remains at the forefront of delivering both quality service and effective solutions.Your day in the life of a Business Coach at Optus Meet objectives for team performance and individual performance of experts by providing effective feedback, mentor, and support. Minimise critical issues through effective coaching and support as well as accurate handling of escalated calls. The ability to problem solve and encourage individuals to make informed decisions, as well as leadership and sales coaching experience. Reporting regularly on multiple KPI’s and providing insights to your direct reports and collaborators. Drive a customer centric culture within the business, improving quality, productivity, and efficiency, meeting key performance indicators. Your Skills To Pay The Bills Proven ability to coach to success and build hard-working successful teams Experience in operating in a high-volume digital customer service environment Strong time-management and organisation skills with the ability to handle multiple concurrent customer enquiries, projects and responsibilities Ability to exercise good independent judgment and discretion Perks we love at Optus Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals. This role is full time onsite at our Adelaide office Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .