**Warranty Claims Coordinator Role**
As a key member of the Warranty Administration Team, you will work closely with internal stakeholders to administer, process, and pay warranty claims according to established warranty agreements and legal requirements.
Main Responsibilities:
* Develop, implement, and monitor Functional Plan activities aligned with business goals.
* Process and track warranty claims, ensuring compliance with company policies.
* Review claims, gather relevant data, and escalate issues as needed.
* Collaborate with regional offices, dealers, and internal teams to resolve claim issues.
* Assist with invoice payments related to warranty expenses.
* Stay updated on factory recalls and bulletins.
* Identify system and process improvements and contribute to training materials.
* Prepare and analyse warranty reports, monitor trends, and recommend actions.
* Support team members and assist with warranty-related administrative tasks.
About You:
* Minimum 3-5 years' relevant warranty experience with a strong understanding of warranty standards and procedures.
* Sound understanding of dealer service operations.
* Strong product and technical knowledge.
* Solid judgment, effective communication skills.
* Timely and effective planning and organisational skills.
* The ability to adhere to tight deadlines and have a good eye for detail.
* Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Project), and SAP experience.
Our Company Culture:
* Embracing Innovation: We think differently and share ideas openly.
* Inviting Collaboration: We are stronger together.
* Being Accountable: We take responsibility for performance.
* Growing Resilience: We grow our courage and grit.
* Respecting Always: We value our strengths and differences.
* Staying Engaged: Every encounter we have matters.