1. 4/5 Week temporary role
2. Immediate Start
3. Competitive hourly rate
4. Gold Coast location
About the Role:
Join a forward-thinking tech company known for its exceptional customer experience and national reach. Their innovative platform has fuelled impressive growth, and they're now seeking a dedicated Customer Tech Support professional to join their friendly team. This temporary role offers a 4-5 week commitment with an immediate start, providing a wonderful opportunity to contribute and grow in a supportive environment.
Your primary responsibilities will include:
5. Managing incoming ticket requests
6. Troubleshooting issues in third-party operations platforms
7. Providing technical support for the creation of automated forms
8. Managing integration's between third-party platforms
9. Assisting various teams with data preparation for reports
10. Offering technical support for ad-hoc projects
11. Assist with the development and execution of marketing campaigns
Selection Criteria:
12. Strong problem solving and analytical skills
13. Experience working with third-party platforms
14. Tech-savvy with the ability to troubleshoot technical issues
15. Proficiency in Zendesk, GoToConnect, Mailchimp, Zapier, and EmailOctopus is highly advantageous
16. Proactive with a quick grasp of system processes
17. Flexible and adaptable
Benefits:
18. Diverse and engaging role
19. Collaborative and supportive team environment
20. Central Gold Coast location
21. Immediate start available
22. Monday to Friday schedule, 7am – 4pm (flexible start times offered)
If you are ready to make a significant impact and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. This role is being managed by Melanie Hammond (07) 3118 0125.
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.