WHO ARE WE?
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,0 00 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers.
Bring across your customer service skills and in return, you will be fully trained to support a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will provide high quality early intervention and specialised service to workers and employers through personalised face-to-face assistance. This role will enable you to facilitate effective workplace-based co-ordination of a timely and safe return to work that benefits an injured worker’s recovery and helps employers manage their worker’s compensation obligations. The Mobile Claims Specialist focuses on positively influencing a number of stakeholders.
This will be a fulltime permanent position based in the Adelaide office. We offer a flexible working arrangement post training.
YOUR RESPONSIBILITIES
1. Create and drive RTW plans in conjunction with a variety of stakeholders to ensure RTW outcomes
2. Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
3. Conduct purposeful community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim
4. Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities). This includes ensuring both parties have an understanding of diagnosis, prognosis, treatment and capacity.
ABOUT YOU
5. Passionate and committed to providing a high-quality service in a face to face setting
6. Excellent communication skills face to face, over the phone and in writing
7. Demonstrated ability to build trust and work closely with a wide range of customers from diverse backgrounds
8. Excellent customer service skills including the ability to consider the needs of a customer in a holistic way, and ability to remain impartial and meet the needs of both employer and worker
9. Provide personalised and tailored solutions
10. Ability to show empathy and understanding
11. Proven ability to influence and negotiate outcomes
12. Empower and encourage accountability
13. Have a strong sense of integrity and a commitment to deliver what is promised
14. Ability to problem solve and think outside the square
15. Demonstrate resilience, be flexible and respond quickly to changing situations
16. Ability to work autonomously and be self-motivated
17. Good computer and records management skills
18. Current driver’s license
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including :
19. A vibrant, collaborative innovative team culture
20. Great work/life balance and flexibility with opportunity to WFH when fully trained in your role
21. A corporate wellbeing program with discounted health insurance and gym membership
22. Access to discounts at over 350 retailers through our RewardsHub program
23. Entitlement to an annual tenure and performance-based recognition reward
24. Comprehensive learning and development support
25. Companywide events to celebrate success
26. Quarterly Reward and Recognition Awards
27. Access LinkedIn Learning - 18,000 courses to advance your professional education
28. Up to 16 weeks paid parental leave plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.