Job Description - Specialist, Technology Support (B)The opportunityAre you ready to make your mark as part of our Global Technology Team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.As a Technology Support Specialist, you will play an important role in providing day-to-day first and second-level technology support to the business. You will be a strong team player, client-service driven, able to professionally communicate and follow up with lawyers and business services team members to deliver professional and timely support.Our Technology Services team is integral to maintaining the Firm's overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm's offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations.Key responsibilitiesProvide first and second-level technology support in both onsite and remote formats, while working with colleagues and clients, together and independently.Install, set up and update laptops, monitors, telephones, mobile devices, headsets and other peripherals.Take ownership of technical problems and resolve issues.Assist the team with technology equipment moves to support internal office relocations.Manage and maintain equipment inventory records via serial number, user and location to include PC/Laptops, Mobile Device (i.e. iPhone), telephones, monitors, printers and other peripherals.Set up and help meeting participants use Firm's internal collaboration tools, such as Webex, audio conferencing, Jabber, AirMedia and alike.Help perform system quality checks to promptly correct audio visual (AV) problems before meetings and Firm events.Support Firm events by setting up, maintaining and/or removing AV equipment.Complete ad hoc projects as requested.The skills and attributes we are looking for2+ years experience in a similar role.Experience in professional services or comparable organisation.Ability to work autonomously and take ownership of tasks.Team player who is motivated, and globally minded.Ability to multitask and work in a fast-paced environment.Excellent communication, problem-solving and technical trouble-shooting skills.Strive to exceed the expectations and needs of internal and external clients. Technical experience of the following would be advantageous: ITIL Foundation certification or practical experience of ITILApplication support experience of Microsoft Office 365 and Windows 10, Citrix, Cisco AnyConnect, BlackBerry Work, iManage and SharePoint.Exposure and/or experience with database applications.Experience working and handling audio visual equipment.Knowledgeable with Control Systems, DSPs, Audio Distribution, Touch Panels & Virtual TPs, Cisco Codecs & Infrastructure AV equipment.What we offerWhen you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Technology Support Specialist, and our benefits are designed to support your changing needs and priorities across different life stages.About White & CaseWe are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.Since our arrival in Australia in 2016, our Australian practice has grown to 34 partners and 100+ lawyers across Sydney and Melbourne. Our teams work with clients in every state of Australia, across the Asia-Pacific region and around the globe on all aspects of the energy, infrastructure, power (including renewable energy) mining & metals sectors, and on high-profile public market and private equity M&A transactions.How to applyInterested? Please apply by submitting your CV for further consideration.We are committed to creating a diverse and inclusive workplace and encourage applications from all ages, cultural backgrounds, First Nations communities, genders, sexual orientations, as well as people who have family or carer responsibilities. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.