This pay rate is inclusive of mandatory 25% casual loading.
We have an amazing opportunity for Customer Service Officers with good administration skills to join one of our clients in the State Government office based in Morwell.
* 38 hours per week, from Monday - Friday (full time hours) starting on 04/11/2024 - 31/01/2025.
* Hourly rate is between $38 - $39 per hour plus super.
* This role is fully based in the office.
Must be available for full-time hours, Monday to Friday. This is an exciting opportunity for candidates who are passionate about helping others and have a good attention to detail. Please note you must be able to pass a Police Check or have a valid Police check (6 months validity).
Responsibilities:
* Provide high quality service to customers.
* Assess customer enquiries for rebates and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
* Liaise with various stakeholders to ensure the timely delivery of rebate related information.
* Review and accurately process basic manual exceptions.
* Undertake a range of administrative functions supporting customer enquiries.
* Keep accurate and complete records.
* Various administrative duties to support the delivery of customer service.
* Other ad hoc administrative duties as required.
About You:
* Previous experience in customer service would be advantageous.
* Good computer skills and knowledge of Microsoft Office.
* Good communication skills (both spoken and written).
* Carries out assigned duties under general direction.
* The ability to communicate, written and verbally, clearly, and effectively with all levels of internal staff and external clients.
* Must have good administration, strong data processing and customer service skills.
Requirements:
* Proven administration or customer service skills preferred but client will consider candidates from retail or hospitality sectors if you have good computer skills and communication skills.
* Have a POLICE CHECK within the last 6 months or be able to pass a police check organised.
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