Job DescriptionThe Front Office Team Leader is responsible for supporting and supervising with the day-to-day operations of Front Office, Reservations, and Night Audit functions.This hands on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.WHAT YOU WILL BE DOING:Oversee both Front Office and Reservations team members daily duties, offering support where needed.Effective management of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.Assisting Front Office Management to operate a highly proficient and productive department including handling guest complaints professionally and effectively, and ensuring the team deliver exceptional customer service at all times.
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