Direct message the job poster from Nova Pharmaceuticals Australasia Pty Ltd
CEO and Managing Director at Nova Pharmaceuticals AustralasiaAre you ready to make a prescription for success in the dynamic world of pharmaceuticals?
Are you a dynamic, results-driven professional with a passion for providing outstanding Customer Service? Look no further!
We're seeking an experienced Customer Service Executive to join our growing team & leave an indelible mark on enhancing customer satisfaction at Nova.
About Us: At NOVA PHARMACEUTICALS, we pride ourselves on innovation, excellence, and collaboration.
Our vision is to be a leader in the Australasian market providing accessible, high-quality medicines that improve health outcomes and enhance the quality of life for people throughout the region.
Through careful evaluation of opportunities, and our unrelenting focus on continuous excellence and commitment to affordable medicines, we aim to drive the future of healthcare by making paramount treatments more accessible and cost-effective.
Nova markets a diverse range of therapeutic goods and has established itself as one of the leading suppliers of branded generic Prescription & Non-Prescription products in Australasia.
What You will Do: As a Customer Service Executive, you will be the primary point of contact for our customers.
You will handle inquiries, resolve complaints, and ensure a high level of customer satisfaction.
The role requires excellent communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
Communicate effectively with customers, providing excellent service and managing expectationsInteract with a broad range of internal and external stakeholders to ensure all commitments and customer requirements are metAnswer phone calls in a professional manner and provide information about Nova products as required by customersProcess orders and communicate with the warehouse teamRender administrative support to other Nova team members when the need arises, or as requestedNetwork with various departments and groups involved in customer support, orders, and overseeing service delivery outcomes to promote a positive customer experienceHandle critical and priority requests with urgency and efficiencyTroubleshoot and problem-solve to resolve customer issues and escalate as requiredRequirements: Drive for results and a high desire to achieve success in a team environment2 to 3 years of relevant experience in customer serviceExperience using MYOB is preferredStrong ability to prioritize tasks and work autonomouslyCritical thinking and attention to detail are essentialIf you're looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply.
Please email your C.V's to Seniority levelMid-Senior levelEmployment typeFull-timeIndustries: Pharmaceutical Manufacturing #J-18808-Ljbffr