WHO WE ARE
WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
* Recharge and relax with up to four extra days of leave each year. We call them Wellness days
* We offer industry leading 20 weeks paid parental leave
* Save plenty with vehicle salary packaging
* Monetary service milestone awards
* Recruitment referral bonus
* Discounted mobility products and services
* Flexible work arrangements
* Career progression opportunities (over 25% of our vacancies get filled internally!)
* Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
* Two paid volunteer days each year to give back to causes that matter to you
* Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…
The role for Relationship Manager is responsible for proactively managing a portfolio of customers through the delivery of outstanding customer service and demonstrating an understanding of the customers’ needs. It manages a team of Fleet Managers to respond to and action customer fleet management requests and further seek opportunities to maximise business renewal and organic growth.
TASKS AND RESPONSIBILITIES…
The major responsibilities of this position include but are not limited to:
* Maintain strong customer relationships and understanding of client needs. Regularly review all customers fleet through effective reporting and seek opportunities to reduce costs through increased fleet optimisation. Manage ongoing customer retention.
* Lead the team of Fleet Managers to proactively manage the portfolio of customers and deliver professional fleet management.
* Drive a consistent safety and compliance focus with all internal and external stakeholders as part of SG Fleet’s WHS obligations as a Fleet Services provider. This includes ensuring critical activities such as Due for Service, manufacturer recalls and driver safety bulletins are executed in a timely manner
* Capture all business potential of clients and maximise client renewal while maximising margins. Seek to up sell additional products and services and introduce initiatives to the client that will add value to the relationship.
* Take ownership of issue resolution ensuring contractual obligations and KPI’s are measured, met and exceeded. Be the first point of escalation customer issue escalation both externally and internally.
* Conduct a rregular customer visit program, ensuring productive relationships are fostered and maintained with key decision makers.
* Regularly review all customers fleet through effective reporting and seek opportunities to reduce costs through increased fleet optimisation. Manage ongoing customer retention.
* Provide ongoing customer reporting as required. Oversee the preparation of and delivery customer reviews in line with SG Fleet standards and support the preparation of review information.
* Demonstrate a fundamental knowledge of SG Fleet systems including Miles, Fleet intelligence and Booking intelligence, and support the training of Fleet Management team in these systems.
* Build rapport and by understanding client needs seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a “client strategy” document for each client. Support a structured client visitation program
SKILLS AND EXPERIENCE…
* Experience in building and maintaining relationships at senior corporate level.
* Ability to effectively manage relationships, deliver clear succinct messages supported by evidence.
* Superior communication, negotiation and presentation skills.
* High level of IT proficiency including Microsoft Office (Excel, Word, Powerpoint)
* High level numeracy skills with ability to understand complex finance / taxation concepts.
* Comprehensive and up to date understanding of the Australian fleet management, FBT and salary packing environment.
* Strong understanding of the car industry.
* Demonstrated initiative, problem solving, patience, flexibility and co-cooperativeness.
* Ability to work autonomously
* Experience in sales, business development, business management