Join Australia's Leading Roadside Assistance & Towing Provider!
Join Nationwide Group (NWG), Australia’s largest provider of emergency roadside assistance, towing, transport, and storage solutions! As a trusted partner of RAC, we operate 24/7, 365 days a year, ensuring safety, reliability, and integrity in everything we do. With over 700 team members and 400+ dedicated drivers, we partner with government agencies, law enforcement, and major automotive clubs to keep Australia moving.
We are looking for a highly organised and detail-oriented Operations Coordinator to oversee Patrol and Van audits, staffing levels, and performance standards, ensuring seamless daily operations.
What You’ll Do
1. Monitor & Optimise Performance – Track Patrol performance & KPIs, proactively addressing shortfalls and notifying management of any potential gaps.
2. Manage Scheduling & Compliance – Oversee RAC scheduling requirements, ensure compliance with auditing standards, and coordinate vehicle preparation, including registrations and equipment setup.
3. Investigate & Resolve Issues – Handle roadside complaints professionally and efficiently, ensuring customer satisfaction and continuous operational improvements.
4. Support Management & Daily Operations – Provide on-call assistance on a rotational basis, maintain records and systems, and contribute to various ad hoc projects.
5. Drive Collaboration & Leadership – Build strong relationships with internal teams and conduct regular operational meetings with RAC representatives.
What You Bring
1. Administrative Expertise – Proven experience in record-keeping, system management, and compliance auditing.
2. Problem-Solving Mindset – Ability to analyse issues, identify solutions, and implement effective strategies.
3. Strong Communication & Leadership – Ability to build relationships, influence stakeholders, and support management decisions.
4. Time Management & Accountability – Ability to juggle multiple priorities while maintaining efficiency and quality.
5. Technical & Compliance Knowledge – Understanding of KPIs, scheduling, vehicle operations, and industry standards.
Why Join NWG?
1. Be part of a trusted, industry-leading organisation
2. Career growth & professional development opportunities
3. Work with a supportive team & experienced leaders
4. Employee benefits program – including accommodation & insurance discounts
5. Free onsite parking & employee assistance programs
If you’re looking for a stable, fulfilling career with a company that values its people, we’d love to hear from you!
How to apply
To APPLY, please submit your resume and cover letter.
Successful candidates will be required to undergo a police check.
Nationwide Roadside Services is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted applicants will be contacted.
Apply Now #J-18808-Ljbffr