Medical Receptionist - Casual - Townsville
Townsville GP Superclinic is seeking a casual Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park.
Required:
* Available to participate in a rotating roster, with the Clinic open 7 days
* Includes morning, afternoon, evening and rotational weekend shifts
* Approx 3 to 5 shifts / 23 to 38 hrs per week availability
* Flexibility is essential, as shifts rotate to cover opening hours in the morning, evening and weekends
* Excellent customer service skills necessary
* Good availability
* Attention to detail
* Previous customer service skills
* Willingness to learn on the job, with a 'can do' attitude
* Previous Healthcare industry experience preferred, if possible. Suits hospitality Reception/Administration background
Casual rotational roster - Monday to Sunday with flexibility required.
Must be available during clinic opening hours of:
* Mon and Fri 7.30am - 6pm
* Tues, Wed and Thurs 7.30am - 9.30pm
* Sat 8am - 6.30pm
* Sun 8am - 2.30pm
Duties include, but not limited to:
* Answering incoming calls, busy switchboard and professional emails
* Appointment bookings and managing multiple diaries on a software system
* Meeting and friendly greeting of patients
* General cleaning and rostered upkeep of practice areas including bathrooms, following strict infection control requirements, stock take and daily restocking of supplies
* Willingness to learn, be directed and follow procedures
* Screening of entering patients, in compliance with current guidelines
* Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
* Filing, scanning, copying
* Providing support / assistance to our healthcare professionals
The successful applicant must have:
* Exceptional customer service skills, with a polite manner, and empathic nature
* Enjoy a fast-paced environment
* Ability to remain calm under pressure, with a positive and enthusiastic approach
* Demonstrate outstanding organisational / time management skills, with the ability to multi-task
* A commitment to on-the-job training and ongoing learning and development
* Take pride in their written and verbal communication skills, paying attention to detail
* Willing to take direction and work collaboratively as part of a Team
* Intermediate computer knowledge/skills
* The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
* Current driver licence required for errands (automatic work car)
* Australian citizenship or permanent residency essential (Working holiday visa employment unavailable)
Please send CV, cover letter and references by email. ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.
Start: As soon as possible
Additional information:
* Casual hours - 3 up to 5 shifts per week
* Good availability and flexibility
* Great customer service skills required
#J-18808-Ljbffr