L2 Service Desk Engineer - 4 Days WFH - $85k + super About the Role Robert Half have partnered with a rapidly growing service provider that hold an exceptional reputation in the market.They are looking to expand their business operations in Brisbane by bringing on a skilled L2 Service Desk Engineer.This is a fantastic opportunity to develop your career and take on a role which offers incredible flexibility, training and growth opportunity.Key Responsibilities Provide remote support and technical assistance for clients over the phone and email.Travel to client sites locally to provide in person technical support Assist in project delivery, acting as the hands and feet of the infrastructure team for Brisbane clients.Participate in client meetings over phone and in person to provide updates on projects.Meet service requests within agreed SLA's.Your Profile Minimum 3 years' experience in Service Desk roles, experience working in an MSP environment.Proficient across Active Directory, Azure AD, M365 Suite, Windows Server, and ITIL frameworks.Self-motivated, capable of working independently in an environment with minimal supervision and a lack of micromanagement.Excellent interpersonal skills with a strong focus on customer service.Key Benefits Flexibility to work from home 4 days per week.High-growth organization with an outstanding market reputation.Paid certifications to support continuous professional development.Emphasis on career progression and training to retain top talent.Enjoy an environment with minimal bureaucracy and micromanagement.If you're looking for an opportunity that offers autonomy, exceptional flexibility, career development, and a commitment to both employee and client satisfaction, this is the role for you.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities.For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy.Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.