Job DescriptionAbout the OpportunityWe have an exciting opportunity for an experienced Guest Services Assistant to join our Operations teams at our Village in Karratha, WA.This position involves processing bookings, allocating accommodation, performing check-ins/check-outs, preparing reports, and general administration and retail duties. It is the key touchpoint onsite for our valued guests.This is a Full-time, permanent position on a 14:7 roster.What’s in it for you?Equalised fortnightly pays + Super on all hours, no more big pay/small pay!Food and accommodation provided on site (for those not living locally to the Village)Local Allowances paid for those living off-site locally to the VillageAccess to Civeo’s Employee Platform - The Civeo Hive, offering discounts and deals across hundreds of retailers including travel, lifestyle, groceries, and more!Access to on-site facilities such as Gyms, Hub’s, and Pools (may vary per Village)Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional educationFull-time permanent positions, with exciting learning and development opportunities including internal training and development courses, and nationally recognised qualificationsAnnual Staff Retention Incentive Bonuses *Conditions ApplyBYO Work Mate Referral Incentive Program, get paid for referrals! *Conditions ApplyAbout YouTo be successful, you will have:Prior work experience in Administration, handling bookings etc.Experience with accommodation software packages (preferably RMS9)Experience in high volume, fast-paced work environmentsCapability to work well under pressureFlexibility to work day and/or night shifts if required for your roleThe ability to pass a pre-employment medical including alcohol and drug screeningA National Police Clearance or be willing to obtain oneHave unrestricted Australian working rightsExcellent computer and administrative skillsCash handling experienceExceptional communication and customer service skillsRemote work experience and a Current Driver’s Licence are highly regardedApplication/On-boarding ProcessShortlisted candidates will be invited to complete a 5-10 minute video introduction via MyInterviewFollow-up phone discussion with our friendly Recruitment TeamComplete Civeo paperwork and provide relevant pre-employment documents, including a National Police Check Certificate less than 6 months oldComplete Pre-Employment Medical Assessment, including Drug and Alcohol TestingAccept verbal offer and get your contract issuedAttend our Red-Carpet Induction and Get Started on site!ResponsibilitiesPrimary Duties and ResponsibilitiesPeopleTo understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.To undertake technical and other training as required, and to attend periodic team and individual meetings as required.To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.To always apply safe work practices to contribute to the safety culture at Civeo.CustomersTo be fully conversant with arrivals and departures on a day-to-day and week-by-week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check-ins and check-outs.To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.To facilitate and maintain a safe environment for our customers.ProcessTo accurately process bookings, allocate accommodation and perform check-ins/check-outs using the accommodation software package.To distribute room keys.To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.To accept and forward maintenance requests from both clients and housekeeping.To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.To unload and store stock and supplies.To use simple IT systems and cash collection systems as necessary.FinanceTo assist in preparing bills and processing payments in line with client contractual requirements.To process payments for walk-in guests, casual lets and other cash or credit card transactions.To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.OtherAny other required duties appropriate to the scope, nature and seniority of the role.QualificationsKnowledge, Skills and ExperienceProfessional QualificationsAbility to read, write and speak proficiently in the English language.ExperiencePreferably six months’ work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry.At least two years general office administration.Experience in Accommodation Software packages.SkillsKnowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.Proficient in the use of Microsoft Office software.Skilled in utilization of point of sale (POS) systems.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.Stay Well. Work Well.
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