About the Role
Do you have a passion for customer service and want to work with a driven, supportive and fun team?
At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Cairns team and offer the right candidate an exciting career in banking.
If you’re ready to jump in with both feet, then we want to hear from you!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.
Day to day your key responsibilities will consist of:
1. Teller duties including general enquiries, account opening/closing, deposits, withdrawals
2. Floor walking and initiating quality conversations with customers
3. Booking interviews
4. Inbound and outbound calling to maintain and build customer relationships
5. Daily maintenance of the ATM
6. Cash management - ATM Services, Travelex
7. Stationery orders
8. Strong focus on compliance
About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
9. Contributor to a collaborative team environment
10. Willingness to go above and beyond for your customers and colleagues
11. Driven to take a personalised approach with every customer interaction
12. "Can do" approach to all aspects of your role
13. Ability to learn and confidently use a number of technical financial systems
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index