We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
About the Role
Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.
What You Will Be Doing as the Guest Experience Host:
* Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
* Performance Targets: Meet monthly tour budgets and other key performance indicators.
* Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
* Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
* Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
Your Skills and Experience Include:
* Excellent communication skills (verbal & written).
* Exceptional customer service and problem-solving skills.
* Knowledge of sales techniques and ability to build rapport with strong resilience.
* Computer literate; previous PMS experience is a plus.
* Positive attitude, determination, and results-driven approach.
Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers. Apply now and be part of our dynamic team!
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