Client Care Representative | Clinical Administration - Mount Barker
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Location: Mount Barker, Australia
Job Overview:
We have an exciting opportunity for a dedicated and hands-on customer service/admin professional to join the team at our busy hearing clinic in Mount Barker, South Australia. You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role. Full training and ongoing support provided.
Position Type: Permanent, full-time, working Monday-Friday, 9 AM to 5 PM.
Who are we?
Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We exist to make a positive difference in our clients' lives through better hearing.
What will you be doing?
Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists / Audiometrists)
Efficiently managing the day-to-day operations of our clinics
Learning and competently using a range of software and applications
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience, self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team
Focus on results and the best possible outcomes for both our clinic and our clients
An interest in learning about features and basic repair/maintenance of hearing aids
Prior experience in customer service/admin
What's in it for you?
Competitive remuneration package including base salary plus monthly performance bonuses
Salary packaging options
Paid parental leave
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
A values-driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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