Are you experienced in reception/admin work and looking for a new opportunity? Do you have a passion for medical aesthetics, customer service and your career? Are you looking for a new challenge where you are rewarded, acknowledged, and have fun with a small and dynamic team?If so, you are in the right place. We have recently relocated to new premises in East Fremantle and are looking to expand our team.If you love customer care, clinic organisation and the medical cosmetic industry, this exciting yet challenging role could be for you! We currently have an opportunity for an outstanding receptionist to join our friendly and expanding aesthetic clinic as a Patient Coordinator. The patient experience is paramount to our brand & the success of their skin-health journey is orchestrated by our team of Patient Coordinators, overseen by our Clinic Manager. While building client trust, you will schedule and manage patient appointments and procedures. In accordance with the SkinBox core values, you will focus on creating a positive and supportive work environment while working alongside our friendly clinical and admin team.Our friendly team works hard, but also has a lot of fun. Each person plays a hugely important role, and we are looking for the right personality to complement our dynamic, hardworking team ethic - someone who is a great fit both in terms of experience, but also with a similar approach to life. It is essential that we are as excited about you joining us as you are about your new opportunity.You must be forward thinking, willing to bring new ideas to the team, have excellent communication skills and have very good English (both written and spoken). Please note having excellent English grammar is absolutely essential. If you have a 'can do' attitude and excel at working in a fast-paced environment then this role could be perfect for you. You must be quick to learn, be confident whilst working independently, have excellent organisational skills and an exceptional focus on customer service, to ensure we provide the best possible service to our patients. A good understanding of aesthetic treatments including injectables, facials and the use of devices would be an advantage but is not essential as appropriate training will be given.Hours are 25-35 per week, including Saturdays. What you'll get A delightful working environment in an elegant & professional practiceWorking with the latest medical and office technologiesAppreciative leadership team with practice rewards for extra effortOpportunities for training to learn and develop further skills & industry knowledge Above award salary and incentives You'll need to have A friendly personality, attention to detail and a high level of self-motivationA stable work history demonstrating quality customer relationships and resultsPhone Skills and a desire to effectively follow up patients Knowledge of MS Office software You'll be responsible for Handling prospective patient enquiries by phone and email.Patient relationship management during their skin journey Scheduling and managing appointments & procedure bookingsSupporting patient concerns with help from our clinical teamFollowing up and networking with patients Ideally you would have Exceptional Customer Service SkillsExperience with MS Office software Knowledge & understanding of the medical cosmetic industryExperience in a medical environment About Us Founded by Medical Director Dr Sarah Boxley in 2014 as The Skin Clinic Fremantle, offering both skin cancer and aesthetics, subsequent growth led to the separation of these services and the birth of SkinBox in 2021. In 2024 we have relocated to the Richmond Quarter, a burgeoning health/wellness hub in East Freo, close to the river and just a few moments from the centre of Fremantle.A unique, specialist skin and medical aesthetics clinic, SkinBox employs highly qualified and trained Doctors and Dermal Therapists to deliver a wide range of facial & body treatments. A close, supportive team that thrives on positive feedback, we continually strive to improve our processes and efficiency, with the goal of achieving a positive work environment and work/life balance.For more information about SkinBox visit www.skinboxclinics.com.au.